Friendly Family Business Est 1987
01782 212 308
Here at Middleton Dental Care we welcome any comments, suggestions or complaints you may have. Please raise these initially with a member of staff or complete one of our practice questionnaires available at reception. If you are not satisfiedm, you may put your comments, suggestions or complaints in writing to our complaints manager, Mrs Dawn Edwards at the address below:
Middleton Dental Care
6 Stoke Road, Shelton, Stoke on Trent
Staffordshire ST4 2DP
If you would like to speak to a member of the team about your enquiry, please call
01782 212 308
Written complaints will be acknowledged normally within three working days. We will seek to investigate the complaint within ten working days of receipt. A copy of our full complaints procedure is available on request.
If patients are not satisfied with the result of our procedure then a complaint may be referred to:
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER (Telephone 0845 612 0540) for complaints about private treatment.
The General Dental Council, 37 Wimpole Street, London. W1M 8DQ (Telephone 0845 222 4141), the dentists' regulatory body for complaints about professional misconduct. GDC official website www.gdc-uk.org
Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP Telephone 0345 015 40330 for complaints about NHS treatment.